OpenAI’s release of GPT-5 for ChatGPT in August 2025 sparked confusion and backlash, revealing a disconnect between the company’s vision and user expectations. Promoted as a “one-size-fits-all” AI, GPT-5’s rollout frustrated users due to removed models, complex new options, and a misunderstanding of why people use ChatGPT. This reader-friendly article explores the reasons behind the confusion, user reactions, and implications, tailored for those following AI developments. Why the Confusion? OpenAI aimed to simplify ChatGPT with GPT-5, consolidating multiple models into a single system that auto-adjusts based on query complexity. However, this approach misfired: Removed Legacy Models: OpenAI initially phased out popular models like GPT-4o, disrupting workflows for users who relied on their specific strengths. After backlash, legacy models were restored...