Shopify Outage Hits Thousands of Users on Cyber Monday
GeokHub
Contributing Writer
NEW YORK — Dec 1 (GeokHub) Shopify faced a widespread outage on Cyber Monday, leaving thousands of merchants unable to access their stores or complete customer checkouts during one of the year’s most critical online shopping days. The disruption triggered login failures, slowed dashboards, and interruptions across both online stores and point-of-sale terminals.
Outage trackers recorded thousands of reports through the morning as retailers struggled to manage traffic surges. Many merchants said they were locked out of their admin panels, while others saw customers unable to process payments at checkout.
Shopify confirmed it was investigating the issue and urged merchants who were already logged in to remain on their active sessions while engineers worked to restore stability. The company did not provide an immediate timeline for full recovery.
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The incident hit at a sensitive time, with Cyber Monday sales forming a major part of holiday revenue. Even short downtime can lead to lost orders, abandoned carts, and delays in fulfillment, especially for small businesses heavily dependent on Shopify’s infrastructure.
Industry analysts say the outage highlights the pressure placed on e-commerce platforms during high-volume events and may prompt merchants to rethink contingency plans as holiday demand builds.
